Privacy Policy, Terms & Disclaimer

1. About Thrive Recovery

Thrive Recovery Ltd provides psychotherapy, supervision, coaching, and training services.
Registered in England & Wales as Thrive Recovery Ltd (Company No. 16661455). Registered with the Information Commissioner’s Office (ICO) as a Data Controller.

2. Purpose of this document

This page explains:

  • how your personal information is collected, used, and protected (Privacy Policy)
  • the terms of using this website and its content (Terms of Use & Disclaimer)
  • how cookies are used on this site (Cookies Policy)

3. Privacy Policy

3.1 What information I collect

Depending on how you interact with Thrive Recovery, I may collect:

  • Contact details: name, email, phone number, address
  • Referral and background information: reason for seeking support, relevant history, GP and emergency contact details
  • Session information: notes, dates, attendance, and communication relevant to therapy or supervision
  • Administrative data: invoices, payments, booking details
  • Website data: IP address, browser type, site interactions, and basic analytics

3.2 How your information is collected

  • Directly from you when you make contact, complete a form, or attend sessions
  • Via email, telephone, or video platforms
  • Occasionally, from referrers or other professionals, but only with your consent unless required by law

3.3 Why your information is collected

Your data is used to:

  • Deliver the services you request (therapy, supervision, consultancy)
  • Maintain accurate clinical and financial records
  • Communicate with you (appointments, updates, invoicing)
  • Comply with legal and professional obligations (e.g., safeguarding, tax records)

3.4 Lawful basis for processing

Your personal information is processed under the UK GDPR lawful bases of:

  • Contract (to provide agreed services)
  • Consent (for contact or sharing with other professionals)
  • Legal obligation (tax or safeguarding requirements)
  • Legitimate interest (to manage and improve services)

3.5 How your information is stored and protected

  • All records are stored securely in encrypted, password-protected systems
  • Data is retained for 7 years after our work ends, then permanently deleted

3.6 Sharing your information

Your data will only be shared when:

  • required by law or ethical duty (e.g., risk of harm, safeguarding, court order)
  • with your explicit consent (e.g., liaising with GP)
  • anonymously within professional supervision

Your data will never be sold or used for marketing.

3.7 Your rights

You have the right to:

  • request access to your personal data
  • request correction or deletion where legally permissible
  • restrict or object to certain types of processing
  • lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, email me: DrEmma@Thrive-Recovery.co.uk

4. Terms of Use & Disclaimer

4.1 Website content

The content on this website is provided for general information and education only.
It is not a substitute for professional therapy, diagnosis, or medical advice.
Do not disregard or delay seeking help because of something you’ve read here.

If you are in crisis or feel unsafe with your thoughts, please seek immediate help. Thrive Recovery does not provide crisis or emergency services. You can view a list of supportive services on my ‘Crisis Support’ page: thrive-recovery.co.uk/crisis-support

4.2 Service availability

While I aim to ensure website access, I can’t guarantee uninterrupted or error-free operation. Thrive Recovery is not liable for losses or damages arising from use of this site or linked resources.

4.3 Intellectual property

All text, images, logos, and branding on this website are the intellectual property of Thrive Recovery Ltd, unless otherwise credited. You may not reproduce, distribute, or modify content without written permission.

4.4 External links

This website may include links to third-party sites for your convenience. Thrive Recovery is not responsible for their content or privacy practices.

5. Cookies Policy

5.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and collect anonymised data about usage patterns.

5.2 How this site uses cookies

This website uses essential cookies to ensure proper function (e.g., security, page display) and may use analytics cookies (e.g., Google Analytics). You can view and change your cookie settings in your browser.